Before COVID-19 struck with such vengeance, the retail industry globally was already in a state of accelerated and highly disruptive change. Now the flight to online as a preferred shopping channel has taken place at extraordinary speed.
In this latest post for the Oxford University Press, Candezent Advisory Founder Alan Treadgold explains the impact and that amidst the turmoil and dislocation, there are also substantial opportunities for reinvention.